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Article 537: Latest Developments Regarding Telemedicine
Following Barks ‘n Bytes article Issue 173 (Telemedicine: Are Virtual Vets Really The Future?), published on 23 August 2019, there is an update to Telemedicine Regulations from the California Code of Regulations (CCR) which effectively makes Telemedicine illegal from 1 January 2020 in California.
Article 536: Ivermectin Toxicity - A Cautionary Tale
It is practice policy in Dr A’s practice to deworm pregnant bitches prior to whelping. Dr A is experienced in breeding and is located in an area renowned for its resistant worm population. Dr A’s experience is that doramectin is an effective dewormer, and that the health benefits (in treating morbidity and in preventing mortality from verminosis) outweighs the risks of side-effects.
Article 535: Pet Abandonment
Pets being abandoned at a veterinary practice is a common problem. The veterinarian gets stuck with an animal at their practice, taking up space and resources, all the while not being paid. Presenting a pet for treatment and then refusing to pay is fraudulent and places veterinarians in an invidious and unenviable position, since they are naturally empathetic to the animal’s plight but still have to maintain a businesslike approach.
Article 534: Developing Coping Skills
Article 533: Mental Health Concern- When should we worry?
Nowadays, mental health issues are being addressed more tenaciously. The VDA has been focussed on mental health in veterinarians, as well as in the mental health of veterinary clients, for many years, long before this became a “trend”. We, as veterinarians, need to take special heed, since we are more at risk than most other professions, of suffering mental health concerns. Poor mental health is closely associated with the stresses of professional life, such as excessive work hours, poor work-life balance and student/other debt. Practice owners and chief veterinarians need to look out, not only for themselves, but for staff members as well.
Article 532: Vets Treating Stolen Property
Dr A, a VDA member and practitioner in a small town, contacted the VDA for advice and guidance regarding a sticky situation in which one of her clients, Mrs X – acting as the local rescue group - had “saved” an injured dog by taking it to Dr A. Dr A was uncertain as to who was responsible for the dog and its well-being and who should act for it.
Article 531: Resilience: Finding Your Confidence as a Vet
Resilience has recently become a buzzword in many areas, including veterinary practice. Finding the strength to keep going during trials and tribulations is a trait that some people seem to ooze, whilst others continually struggle to overcome setbacks.
Article 530: Telemedicine: Are Virtual Vets really the future?
Many veterinarians are hesitant to give veterinary advice over the phone, never mind utilizing more modern techniques such as Skype to give a consultation. The hesitations are understandable but the veterinary world needs to keep up, so where do we draw the line with telemedicine?
Article 529: Euthanasia Gone Wrong - Guest Article by Dr A
Dr A has written an article for the VDA on a topic that she feels very strongly about. She wishes to pass the message on to others. We agree: depression and suicide are always most important and should always be at the forefront of our thoughts when listening to those who are ‘having a tough day’.
Article 528: Every Click You Make, Every View You Take
Every click, every view and every sign-up on the internet is recorded somewhere. Depending on your view, this is either very creepy or fantastically interesting. There are many advantages and disadvantages of social media and the internet, for both individuals and businesses. The veterinary world is not exempt from this, specifically veterinarians being the subject of online abuse.
Article 527: Addiction - Substance Abuse Part Two
Substance abuse is problematic for veterinarians because clients (pet owners) have quickly figured out that veterinary practices are, potentially, a stable source of mind-altering drugs. Veterinarians frequently prescribe medication for pain management in pets; however, pet owners battling addiction may abuse those prescription drugs intended for their pets.
Article 526: Addiction - Substance Abuse
Part One: Addiction in Veterinarians
Substance dependency is an equal-opportunity disease, affecting the dependent individual and all who surround him or her - and the veterinary profession hasn’t escaped. Society tends to view addiction as a defect of people with compromised morals; however, it is more fairly compared to having a disease.
Article 525: Setting Boundaries
Not setting boundaries is a common issue for many VDA members and veterinarians worldwide. Feelings of anger and guilt are a direct consequence, and these feelings lead to mental and emotional stress, and then burnout, possibly followed by self-harm and suicidal thoughts.
Article 524: Controlling Your Clinical Notes
This article relates to a VDA member, Dr A, who sought advice from the VDA regarding a client’s request for the clinical history of her puppy.
Article 523: Mrs X's Board Complaint Exonerates the Veterinarian... (yet the board continues with prosecution)
This case happens to be in South Africa, but could apply equally to veterinary boards in the USA, Canada, Australia and Hong Kong.
Article 522: Pet Bites Vet!
A recent dog bite has left more than just physical wounds for a VDA member. The trauma associated with an injury in the workplace, and specifically the trauma of an injury caused by an animal, can have detrimental effects on the mental well being of the affected person.
Article 521: The Right To Terminate Your Relationship With A Client (Without interference from the SAVC)
Mrs X presented her dog to Drs A and B’s practice with multiple concerns, including excessive aggression. However, Mrs X’s own aggressive behavior towards the consulting vet and lay staff during the consultation was so unacceptable – this was the first consult, remember - that the practice decided they could not continue the relationship with her and requested that she take her animal elsewhere.
Article 520: Comment On Letter From The SAVC Regarding The VDA'S Last Barks 'n Bytes
Although this article relates to the South African Veterinary Council, the issues discussed here are just as valid for almost every other veterinary board in the world.
Article 519: The Dangers Of Proceeding With Unscreened Complaints
The NSW Veterinary Practitioners Board, as with all professional vocational boards, has the duty to screen a complaint before placing the accused veterinarian on his or her defence.
Article 518: A Gross Misapplication Of The Law Regarding Veterinary Discipline
This article illustrates the point that Veterinary Boards often have a poor and misguided understanding of how the law operates with regard to veterinary professional discipline. This case involves the South African Veterinary Council (the SAVC), but it happens regularly with most other veterinary boards around the world.
Article 517: Honesty in Veterinary Practice
Honesty is a facet of moral character whereby we make the conscious decision not to lie, steal, cheat, or deceive in any way. When we are honest and truthful, we build strength of character that will allow us to be tried in a fair manner and be viewed as accountable for our actions. We all lie.
Article 516: Like Pulling Teeth
In this Barks ‘n Bytes we discuss the case of a member in which her veterinary board made an irrational and unlawful ruling against her.
Article 515: Mitigating The Risks of Sexual Harassment
How to Deal with Sexual Harassment in the Practice and Mitigating the Risk.
Article 514: What Is Your Opinion? Veterinarian In The UK Struck Off
The VDA would like to hear your opinions about the article below. What should the criteria be for temporarily stopping a vet from treating animals?
Article 513: Confidentiality
Information security breaches in the modern business environment may occur through various means, including theft, deliberate attacks on electronic systems, unauthorised use of personal information of data subjects by an employee, accidental loss or even equipment failure. South Africa is one of many countries throughout the world who have recently introduced an Act to control such breaches, entitled POPI, or the Protection of Personal Information Act.
Article 512: Burnout
High achievers and Type A personalities, such as many of those in the medical and veterinary field, are often known to ignore or even try to normalize the fact that they are working excessively long hours with heavy work-loads, while at the same time putting a great deal of pressure on themselves to excel. Burnout by its nature is an insidious affliction and doesn't just happen suddenly.
Article 511: Things You Should Learn About In Veterinary School - Part Two
Last week we began the topic of things that should be taught in veterinary school, but never are. Here are some other important subjects that we believe should be introduced in order to support the veterinarian in practice.
Article 510: Things You Should Learn About In Veterinary School - Part One
After seven or so years of veterinary school, many feel that they now know all they need to know in order to be a successful veterinarian. The VDA has identified some things that we believe should be taught at veterinary school, but aren’t, which would help the veterinary profession immensely in everyday practice as well as in their personal lives.
Article 509: What To Do When A Client Wants To Record Their Pets Examination
The question of whether or not clients should be allowed to record visits with their veterinarians is a pertinent one. With the ever-increasing global popularity of SmartPhones clients have a recording device right in their pockets, accessible within seconds. Veterinarians are starting to face the question from clients more frequently, whilst some veterinarians are interacting with clients who will be recording without asking permission, and without the knowledge of the veterinarian or their lay-staff.
Article 508: Another veterinarian gets violated by the SAVC
This is another case in which the South African Veterinary Council has failed to screen and dismiss a frivolous, vexatious and groundless case and is proceeding with an unlawful investigation and prosecution of a vet. This is not an isolated case, but one of a string of absurd persecutions being conducted by the SAVC. The veterinarian faces a protracted investigation and is in jeopardy of yet another unlawful conviction by a thoroughly compromised and incompetent SAVC.
Article 507: The Quandaries of Confidentiality
Client confidentiality is a tricky subject that creates many quandaries for members.
Article 506: A Costly Mistake
Dr A is a long-standing, loyal member of the VDA. He employed a new veterinarian at his practice, Dr B. Dr B was not a new graduate but an experienced veterinarian. Dr B had previously been a member of the VDA but for some reason (that defies logic!) he terminated his membership - yet continued to practice.
Article 505: “Disagreeable” Conduct does not necessarily amount to “Professional Misconduct”
In December 2017, an article was featured on the www.vetsurgeon.org website about a Northamptonshire-based veterinarian who had been found not guilty of serious professional misconduct after he had posted derogatory remarks about his employer on Facebook.
Article 504: Saying Sorry…. Something you Shouldn’t do!
One of our Australian members was recently provided with a link to an article titled “The importance of saying sorry” by the Veterinary Council of New Zealand.
Article 503: Broken Windows for Vets
During “second opinion” consultations the accepted norm is for the second-opinion veterinarian to contact the veterinarian first approached by the client to explain that they have taken over the treatment and to discuss the background and history of the case. However, many veterinarians are not following this norm, and it is creating an atmosphere of mistrust - and even intimidation.
Article 502: Full Deposits and Altering Consent Forms
The VDA has recently dealt with a case where the client dropped off his dog and left – asking for the consent form to be emailed to him. He did not pay a deposit.
Article 501: The Risks of Corporate Practice and the Importance of Communicating with your Client
Corporate ownership of practices may have financial benefits, but there are consequent risks. One of the problems is that nurses and lay staff tend to take over non-income-producing functions such as admission and discharge.
Article 500: Standing up for Your Rights
Veterinary boards are creatures of statute that are given the powers to regulate the veterinary profession and to discipline veterinarians by the state and society on the principle that professional conduct is reviewed by a panel of peers. A ‘peer’ is defined as a person who is equal to another in abilities, qualifications, age, background, legal and social status.
Article 499: Locums and Issues of Responsibility
Locums often ask the VDA whether the practice (and therefore the owner of the practice) or the veterinarian who is on duty is legally responsible for claims and complaints? They also ask whether the concept of vicarious liability, where the principal of the practice is responsible for the actions of his or her subordinates, pertains to the veterinary profession?
Article 498: Dispensing drugs
On November 30th, 2017, the www.iol.co.za and www.thenewage.co.za websites in South Africa published an article which caught the attention of the VDA and which validates the concerns we have with regards to members (and non-members alike) who practice haphazardly and illegitimately by dispensing scheduled drugs to lay persons.
Article 497: No consent? No treatment!
The most important thing that every veterinarian can do to manage their cases well is to obtain written informed consent to treatment for any animal that they are presented with.
Article 496: Absolutely Absurd!
Mrs X’s dog had Polyurea/Polydipsia and drank many litres of water through the night. However, when Mrs X presented her dog to Dr A the next day, she said that she did not have money for Dr A to run tests or do treatments.
Article 495: Violence against healthcare workers around the world
According to different sources and recent studies, the statistics are alarming!
Article 494: When things don’t go as planned!
Have you ever done your utmost to treat a case to the best of your ability and yet everything that the textbooks say should happen, doesn’t? We are sure that every veterinarian has been met with this scenario – known as an “adverse outcome”.
Article 493: Signs of a Greater Malaise?
The VDA read with interest an article on the www.abc.net.au website, published on September 15th, 2017, and entitled “Adelaide lawyer implicated in maladministration and misconduct, SA ombudsman finds”.
Article 492: Bullying Boards!
The VDA recently dealt with two complaints that were laid at the veterinary board that should have been properly screened and dismissed. Instead, the board chose to send the veterinarians both a “please explain” letter – thereby placing the veterinarians on their defence and creating unnecessary stress and anxiety.
Article 491: Veterinary suicide
Approximately one million people die by suicide each year worldwide. According to the Canadian Veterinary Journal, the number of lives lost through suicide exceeds the number of deaths due to homicide and war combined.
Article 490: Assertiveness - and a good dose of patience!
“Assertiveness is the ability to stand up for yourself and to say what you think and feel in a way that is respectful towards other people’s thoughts and feelings. Assertiveness is not being mean, but it isn’t necessarily being nice either.
Article 489: Failing to refer
A recent court ruling in NSW, Australia, in which a general practitioner was found negligent for failing to refer his client to a specialist for treatment, serves as a warning not only to GPs but to veterinarians too.
Article 488: Supplementing Clinical Notes
Clinical notes are not forensic documents. In other words, clinical notes were not intended to be used for legal purposes such as in court civil claims and disciplinary hearings. Forensic documents include reports and expert opinions – but not clinical notes.
Article 487: The Invisible Responsibilities
What responsibilities does the law and ethics place on a veterinarian to police the ownership of dogs? Read on for an interesting tale of intrigue, a convoluted story line and at last, some rational thinking.
Article 486: Pet owners are grateful for information
Mr and Mrs X presented their aged small breed dog to Dr A as they were concerned about bloat. Dr A examined the dog thoroughly and performed blood tests, but nothing abnormal was detected, at this time.
Article 485: The Value of a Post Mortem
A post mortem should be offered in every case of unexpected death. The post mortem should ideally be performed by an independent specialist pathologist.
Article 484: Your word against theirs
Emotions can run high when an emergency comes along for admission. In such emotionally charged situations, the value of obtaining a full deposit and a signed consent form is inestimable. Many practices have numerous staff such as multiple veterinarians, nurses, and multiple receptionists.
Article 483: Why Clause 5 of the VDA’s Informed Consent to Treatment form is important
The VDA’s Informed Consent to Treatment form has been honed and perfected over the years to assist our members in practicing defensively.
Article 482: Understanding the Concept of Professional Misconduct
In a civil case, the primary claim for damages made by plaintiffs is usually for the market value of the animal that died. If the animal is still alive, the primary claim is for a reduction in market value caused by the Negligence of the defendant. There are usually also additional claims for expenditure related to the animal.
Article 481: The Concept of Legal Negligence
In an email dated 6th July 2017, and addressed to pet owner Mr X, with regards to a potential complaint the SAVC’s Legal Director, Mrs Dinamarie Stoltz, made the following statement through her Legal Secretary, Lorraine Mhlongo:
Article 480: Can the SAVC Handle Criticism?
Clive Marwick, President of the SAVC, threatens to sue the VDA for defamation.
Article 479: What is ADR?
The law prefers complainants to exhaust avenues of reconciliation prior to approaching the courts and tribunals for relief. ADR, which stands for Alternate Dispute Resolution is an ideal forum to achieve these aims.
Article 478: Unpleasant outcomes!
South African veterinarians are no strangers to fractious clients with unreasonable expectations.
Article 477: In response to “A Current SAVC Disciplinary Case”
On 5 February 2017, in a comment on page 18 of the Rules, the Legal Director of the SAVC, Mrs Dinamarie Stoltz, published the following ‘policy statement’ from the SAVC:
Article 476: A Current SAVC Disciplinary Case
What is the biggest single threat to a veterinarian’s right to practice veterinary medicine in South Africa? Answer: The SAVC.
Article 475: Just not Just
The Western Australia Veterinary Surgeons Board is an interesting subject for study when it comes to veterinary board attitude and competence.
Article 474: Saved from a Veterinary Board case!
Mrs X presented her 14 week old puppy to Dr A as he had stopped eating the previous day. Mrs X told Dr A that the puppy had never been vaccinated.
Article 473: SWOT analysis for you and your practice
A SWOT Analysis is a way of evaluating the Strengths, Weaknesses, Opportunities and Threats that affect something. It can be used to provide a comprehensive insight into a business, its structure, management and operations.
Article 472: Veterinary Boards and the Law
In administering their disciplinary processes, veterinary boards do not act in a vacuum, but operate under the constraints of the legal system, in much the same way that courts operate. In fact, the lower the forum in the hierarchy of any legal system (and veterinary boards along with similar professional regulatory authorities, operate on the lowest rung of the legal ladder), the more strictly the rules of law should be applied and the less freedom and discretion the forum is allowed.
Article 471: Maslow’s hierarchy in the veterinary world
Maslow's hierarchy of needs is a theory in psychology proposed by Abraham Maslow in his 1943 paper "A Theory of Human Motivation" in Psychological Review.
Article 470: Global Cyber-Attacks - Wanna Cry?
This week you may have noticed the publicity surrounding an unprecedented global cyber-attack called “Wanna.Cry” which has infected almost a million computers in 150 countries. This malware is part of a group of computer attacks known as cryptovirus and ransomware. They are programs that encrypt (scramble) your files in the background and then hold these files to ransom as they can't be unlocked without the appropriate key.
Article 469: The dangers of assumption
Daisy, a little diabetic dog belonging to Mrs X, was suffering from all the ills that unfortunately befall a diabetic. Daisy had recently been to the Eye Specialist for cataract complications, and had been on anti-inflammatories for some time.
Article 468: Brownie Points
Veterinarians need to beware of making demeaning comments to their clients, regarding the treatment choices made by other veterinarians.
Article 467: Don’t get sued!
Which type of practitioner within the veterinary profession do you think would be more likely to receive complaints and get sued? Over the 25 years the VDA has been assisting veterinarians the answer to this question has emerged as twofold: Emergency room practitioners - and Locums.
Article 466: Clients need boundaries!
Many cases in which the VDA assists our members could have been avoided from the start, if only the veterinarian had set professional boundaries with their clients and not acted from their hearts or tried to be martyrs – allowing clients to take advantage of the kind nature that comes with being a veterinarian.
Article 465: Recording of consultations
Recently, www.thedoctorweighsin.com website published an article titled “What To Do When Patients Want To Record Their Doctor Visits”. This seems to be a regular occurrence in the human medical world and the VDA has dealt with a recent case where a client used her smart-phone to record an altercation in the veterinarian’s waiting room.
Article 464: A big no-no!
It is hard to believe that in this litigious day and age, there are still veterinarians who are willing to dispense medication without first examining the animal, but alas, there are!
Article 463: Taking a full deposit can save your practice!
The VDA has always advised our members to take a full deposit on admission of an animal.
Article 462: Press Release – Response to the debate on Locum Cover
Each and every veterinarian that provides veterinary services needs to have their own professional indemnity and professional protection in the form of a dedicated veterinary defense organization. The mere “insurance cover” touted by the SAVA, Vetprotect and others around the world, is not sufficient to protect your interests.
Article 461: “Special Value”
According to numerous online reports, a jury in Orange County, California, awarded a man $39 000 in a malpractice suit against two veterinarians whose actions were found to have resulted in the death of his dog in February this year.
Article 460: Ordering human medication
Last month, www.VetSurgeon.org published an article in which the RCVS Veterinary Nurse Disciplinary Committee had directed the Registrar to suspend Lois Hodgkinson RVN for ten months after she had ordered prescription drugs for her own use through the practice’s veterinary wholesale ordering system.
Article 459: The “one that got away”
Dr A has two partners who are older than him and are not VDA members. However, Dr A believes very firmly in following the advice of the VDA and insists that all of his clients sign a VDA-approved Informed Consent to Treatment form, before any invasive, manipulative or hospital case he is responsible for is treated.
Article 458: Introducing guest writer: Dr Stephen Rose
Stephen has been a practicing veterinarian for 15 years and practice owner for 10. He has progressed his interest in Information Security with a Master of Information Technology specializing in security. His latest venture is adapting and implementing the NIST CyberSecurity Framework within different types of professional small businesses (medical centers, veterinary practices, dental surgeries) to provide sound security and risk balanced security outcomes.
Article 457: A complicated matter!
Mrs X was given a dog by Mrs Y (the breeder), on condition that the dog may be used for breeding when called upon. After honoring this agreement on one occasion, Mrs X was angry to see that her dog had a sore leg and was limping. There was a cut on his nose and sores on his ears - all of which must have occurred during his stay at the breeder’s premises.
Article 456: Competition Commission and Price Fixing Allegations
In the past three weeks, a number of VDA members have each received a summons from the Competition Commission, demanding that the member appear before the Commission tribunal on allegations of colluding with other veterinary practices and pet shops to fix prices.
Article 455: Health Certification
The VDA has always advised members that they should not certify that any animal is “fit for travel” or is “healthy”. All a veterinarian can reasonably and legally say is that no signs of illness or injury were found in the presented animal. No matter how many tests you do, there will always be unidentified and unidentifiable problems.
Article 454: Social media and You
Businesstech.co.za has published an article regarding the Cybercrime and Cybersecurity Bill which will be entered into parliamentary discussion in the coming weeks in South Africa. The majority of the Bill appears to focus on criminalising the theft and interference of data, but it has also introduced new laws surrounding ‘malicious’ electronic communication.
Article 453: PATH REPORTS - “FLOGGING A DEAD HORSE”
The VDA has recently had to come to the aid of a number of our members who found themselves in an invidious position due to speculative comments contained in pathology reports.
Article 452: Third Party Threat!
Dr A requested guidance from the VDA on how to legally and ethically deal with a situation in which a third party is involved in the treatment of an animal. For example: The owners go away on holiday and their dog is in the care of a friend, sitter, neighbor or family member.
Article 451: No quick fixes!
Mrs X had a 6 year-old female dog who was losing weight - although eating ravenously - and had also started to show signs of polydipsia and polyuria.
Article 450: Take a full deposit!
The VDA receives many calls from frustrated members who are left with large unpaid bills by dishonest clients.
Article 449: The trap of giving an opinion
Dr A was approached by Mrs X, who was seeking a second opinion on radiographs of her deceased dog. However, Mrs X and her dog were unknown to Dr A and Dr A was extremely concerned about giving an opinion on the presented radiographs he had been presented with.
Article 448: Adopt a stray animal policy!
Dr A was presented with a small dog by Mrs X who said that the dog was a stray. Mrs X was a regular client of the practice and owned a dog of the same breed.
Article 447: Defend your reputation!
Dr A considered tick paralysis as a possible diagnosis and discussed this with the pet owner, Mr X, who said that the dog had not been treated with a tick prevention product. Dr A performed a thorough search and, after having found no ticks, suggested to Mr X that the dog required tick prevention medication as well as further searching for ticks to be performed by the owner at home.
Article 446: Dealing with pet insurance companies
Recently, the VDA published articles for the VDA Australia on this subject but we have since had requests for guidance when it comes to handing over clinical records to pet insurance companies by members in other countries.
Article 445: ADR and Ex Gratia
We often have requests for copies of a VDA approved, standard ex gratia letter for when members think they may need to waive fees or write off a client account. Some practice owners simply write off an account if a client complains - in the hope that this will appease the owner and thwart a Board or civil complaint.
Article 444: Beware of Phishing for information in the veterinary world!
Dr A, a Canadian member, contacted the VDA for assistance when her clinic experienced an issue with regards to sharing medical records on a mobile application.
Article 443: Did the Owner Consent?
Mrs X’s pony developed signs of colic in the morning, but she delayed in calling Dr A until 16h45. Mrs X’s first request was that Dr A dispense Finadyne in order for Mrs X to administer the medication.
Article 442: The not-so-stray Stray
Mr X took a dog who was severely malnourished, dehydrated, had an injured eye, fractured teeth, mammary tumors, needed spaying and was infested with fleas to Dr A for treatment. Mr X told Dr A that the dog was a stray – but as you will read, it was later discovered that the dog belonged to Mr X’s neighbor.
Article 441: Can veterinarians afford to treat wild game?
The VDA has a solution – but first let’s discuss the problem.
Article 440: A $90 000 mistake!
Now here is a story that will make every veterinarian cringe! Never fear though, the VDA has some great advice to protect our members from a similar situation.
Article 439: Perceptions of Obstructionism
At the SAVC workshop on 6 October 2016, Dr Glen Carlisle stated that his objective for the review workshop is to “change the perception that the SAVC wielded a big stick”. This indicates that the councilors of the SAVC now appear to be acutely aware of the unfavorable perception in which the SAVC is generally held by the profession.
Article 438: Helping clients deal with euthanasia
As a Veterinary professional, there will be no avoiding the stressful task of euthanasia. Fortunately though, there are ways of not only coping with euthanasia but of helping your clients and patients through this traumatic procedure. We hope that the information provided below will help veterinarians in managing everyone involved in getting through this peacefully and calmly.
Article 437: Prima Facie - On the Face of it
During the workshop to review the disciplinary process on 6 October 2016, the SAVC handed out a flowchart of the complaints procedure.
Article 436: No challenge too big!
Helping suffering animals and stressed-out owners can be grueling and veterinarians often need emotional support as well as administrative advice when things get out of hand. VDA members should remember that we are only a phone call or email away - 24 hours a day.
Article 435: Dealing with Anger
This article will assist you in your practice when facing angry and irrational people, or when you find you have become worked up over an issue and need some coping mechanisms.
Article 434: Evaluate Complaints the Reasonable Way!
On 6 October 2016, the SAVC held a workshop to review their disciplinary process. The Registrar of the HPCSA, Advocate Philane Khumalo, facilitated the event.
Article 433: “I just can’t pay, Doc!”
A very common question that the VDA hears is: “What should I do when a dog has recovered and is ready to go home but the owners do not collect the dog, do not answer their telephones and do not return messages, or they want to collect the dog but do not have sufficient funds to settle the account?”
Article 432: Post Mortem Support
Dr A had been in practice for a long time and was considered to be a very experienced veterinarian by his colleagues and clients alike.
Article 431: How to Handle the Client who won’t Spend the Money
Dr A was presented with Mrs X’s cat which was inappetant, dyspnoeic and tachycardic. There were increased respiratory sounds and dull heart sounds on the left side of the chest.
Article 430: The Importance of Taking History!
Mrs X had been taking her pets to a particular veterinary practice for treatment for some time, so it was rather peculiar when she decided to take her dog to Dr A (who had never treated any of her animals before) to be spayed.
Article 429: Staying Up Nights
Veterinarians are required to meet the minimum standards of professional conduct, and one of these duties is the aspect of overnight monitoring.
Article 428: Complaints Cause Stress
In every interaction with clients and their animals, the client has both preconceived ideas as well as notions that arise from the experience itself. Preconceived ideas are often based on the expectations that pet owners have absorbed from the human medical world, and may not be tempered by any understanding of what is reasonable or achievable by the veterinary profession that operates under severe financial constraints by comparison.
Article 427: Board Requirements for Record Keeping
Around the world, Veterinary Boards are showing a tendency to pile on more and more requirements for the parameters of treatments that veterinarians must record.
Article 426: No problem too big or too small!
Mr and Mrs X had been attending Dr A’s veterinary clinic for some two years and had always been very pleased with Dr A and his staff‘s dealings with their nervous young dog.
Article 425: An Examination of the Veterinary Practitioners Board of New South Wales’s Article Regarding Informed Consent
In law, informed consent to treatment consists of three components: Information, Appreciation and Consent. The veterinarian must provide sufficient Information for the consenter to be able to make an informed consent; the veterinarian must take reasonable steps to ensure that the consenter Appreciates (understands) the information and implications of consent; and the consenter actually provides their Consent.
Article 424: Dealing with complaints
Good service and a good reputation are two factors that galvanize your business. Complaints have the potential to de-rail this “thrive drive”, and dealing with a complaint can be tricky and unpredictable. However, there are some tried and tested steps that help to deal with complaints effectively.
Article 423: The Curious Case of the Incredible Dr Pol
In this article, we look at a recent development in the curious case of Dr Pol, being the judgement handed down by the Michigan Court of Appeals in June 2016 and the potential significance of this judgement to you as a practicing veterinarian.
Article 422: Learn to Say No!
Veterinarians form part of the “helping professions”, and are always eager to assist their clients and ailing pets. When a client receives good service, it builds their confidence and brings in good business - and it makes everyone feel happy.
Article 421: The Pet Shop Wins
Dr A owns a veterinary facility which has come to an arrangement with a nearby pet shop.
Article 420: Suicide in the veterinary world
The veterinary profession has the highest suicide rate of all professions – some reports say it is four times higher than the general population and twice as high as doctors and dentists.
Article 419: Promising Reports…
The VDA generally advises our members to never give reports and to not promise to give reports.
Article 418: Grey Areas in the Regulation of Veterinary Practice
Over our 24 years of operation, the VDA has observed a number of grey areas creeping into the veterinary laws and statutes that govern our profession and we have seen how such grey areas impact on our members, resulting in unnecessary stress, financial loss, or even de-registration to practice.
Article 417: Dealing with adverse outcomes
Most veterinarians are not strangers to adverse outcomes in treatments. The failed treatment is only half of the whole stressful saga; the other half is how to explain the failed treatment to your client.
Article 416: You can count on us!
One Sunday morning, Dr A was consulted by a breeder client who had three English Bulldog bitches all whelping at the same time.
Article 415: Two at a time!
Dr A had been in practice for over 30 years. She had graduated during the time when vocal fold resection was still taught as part of the Veterinary College surgery curriculum.
Article 414: What an Itch!
Mrs X owned a small breed dog who had been treated for various minor ailments throughout his life, including eczemas, pyodermas and flea allergies.
Article 413: A Difference of Opinion? The Responsibility is Yours!
Have you ever found yourself in the situation where you disagree with a colleague about medical treatments or surgery?
Article 412: Q & A on the VDF
The VDF has been registered and is ready to go. The VDF is intended for veterinarians who work on high value animals.
Article 411: Blackmailing the vet!
It is not unusual for a VDA member to contact us for help when a client blackmails them.
Article 410: Now “‘ear’s” a problem!
Mrs X’s large breed dog had been involved in an altercation with the neighbour’s dog which had left him with a torn ear.
Article 409:The Case with No Merit
Members need to be aware of how quickly issues can turn into problems and how quickly you could find a civil claim for damages being made against you.
Article 408: Totally exhausted!
Mrs X had been out on a run with her dog when it collapsed.
Article 407: The MRI that ended the road
A human medical practitioner was the owner of a 12 year old diabetic Fox Terrier.
Article 406: Pet Owners do NOT have a Right to Your Clinical Records!
The VDA still receives regular queries regarding handing over of clinical notes and records.
Article 405: IV fluids - Necessity or Optional?
Dr A de-sexed Mrs X’s cat and placed it on intravenous fluids.
Article 404: Breathing battles
Dr A was presented with a healthy two year-old bulldog bitch that Mr X had purchased with the intention of showing and breeding her.
Article 403: The Risks Involved in Making Apologies
The real problem with giving an apology is that there is always a risk that it might come back to bite you.
Article 402: Wound woes
Dr A was in the process of closing up his practice one Sunday evening when Mrs B arrived with her neighbor’s dog.
Article 401: The SAVC: Dragging its heels!
In July 2015, the SAVC sent out an email to all registered South African veterinarians, inviting comment on draft regulation proposals for suspension, inspections and appeals.
Article 400: Give them one finger, and they will take the whole hand
For the past three years Dr A had been taking care of Mrs X’s cat, treating it quite often for accidents and fight wounds.
Article 399: Admitting Liability – Contact the VDA Before You Do!
No insurer will allow an insured to admit liability and still provide cover for them.
Article 398: Wildlife is not fair game for SA veterinarians!
In South Africa recently, a quarter share in a “super-buffalo” named “Horison” was purchased for R44 million, bringing the total value of this one single animal to R176 million.
Article 397: Prescribing human medication for animals
Dr A contacted the VDA with a question regarding veterinarians providing prescriptions for clients who wish to obtain human equivalent medications for their pets.
Article 396: How to Really Support yourself as a Veterinary Practitioner.
It seems like some veterinarians are confused about VDA membership vs Vetprotect insurance cover.
Article 395: Beware the Aggressive Client!
Dr A contacted the VDA for advice after a very traumatic physical attack that took place a couple of days prior.
Article 394: With the help of a specialist….
There comes a time when every veterinarian will have to deal with being asked to give a second opinion on the treatment of an animal – and in doing so, will come across what s/he believes to be evidence of unprofessional, negligent or careless work from the first veterinarian.
Article 393: Vaccinations - Your Clients’ Responsibility
At the end of last year, DVM360 published an article which we felt may be of interest to our members.
Article 392: Keep Clients Informed, Stay Protected!
In a world filled with commands and demands, the veterinary profession has not been left out.
Article 391: Dealing with Pet Insurers
In Australia and South Africa, pet insurance companies have started to demand the clinical notes of patients from the treating veterinarian, failing which they refuse to process and settle the claim on an insured pet.
Article 390: Dispensing dilemmas
In order to ethically and legally prescribe and dispense medicine for an animal, a veterinarian is obliged to fully examine the animal and determine the appropriateness of the medication.
Article 389: Handing over
The VDA often receives calls for requests on advice when a client moves from one veterinary practice to another.
Article 388: Homeopathy in the spotlight
Last week, vetsurgeon.org published an article regarding the launch of two new campaigns which are calling on the veterinary profession to unite against the practice of veterinary homeopathy.
Article 387: Shades of gray
Dr A ran a very successful practice, employing three other veterinarians.
Article 386: Suicidal feelings
Veterinarians who find themselves under severe stress sometimes experience suicidal thoughts and, unfortunately, some veterinarians have followed through, leaving behind shocked families, friends and co-workers.
Article 385: Discussing Ex Gratia Settlements
“Ex gratia” means “by favour” and refers to a voluntary payment without acknowledging liability.
Article 384: Keep your colleagues close….
When a veterinarian requests a client to return their pet for follow-up treatments but the clients do not comply, it can unravel the entire treatment process and set the treatment up for failure.
Article 383: Veterinary Telemedicine
In keeping up with trends and as websites and cellphone applications flourish and boom, the veterinary profession – not wanting to be left behind – wants to know if telemedicine is legal and a viable method of practising veterinary medicine.
Article 382: Part 2: Sort out your stress levels.
As we begin to enter the “silly season” and the end of the year rolls in, you can count on an increase in demand for after-hour services.
Article 381: Part 2: Digital and Remote medicine on the rise.
One of the new areas of development in the veterinary world (as it is in the human world) is digital medicine, and the use of computers and communication software and recordings for remote consultations that digital technology now makes available.
Article 380: Part 2: A Travesty of Justice
More than half of the complaints that are investigated by the SAVC are frivolous, vexatious or groundless.
Article 379: The Trial od Dr M
Alan Greenspan, the ex-Chairman of the Federal Reserve, has been attributed with saying “I know you think you understand what you thought I said but I'm not sure you realize that what you heard is not what I meant”.
Article 378: Cheap Cuts
Mr and Mrs X live in a different town to that in which Dr A’s practice is situated. However they took their dog to Dr A for surgical castration, since they had found out that Dr A offered a low-cost operation.
Article 374: Medication for Humans does not have a Place in Animal Welfare Work!
Dr A has been working at a privately-run welfare organization for some time. He opened an account at a wholesaler for drug supplies that were required to treat the animals at the welfare’s clinic.
Article 373: All for nothing!
Mrs X’s elderly dog was on chronic medication and had been treated by Dr A for quite a few years. As a result of this, Dr A had developed somewhat of a friendship with Mr and Mrs X.
Article 372: Missing ashes - a matter of contractual law
After Mrs X’s dog was euthanized, Mrs X asked Dr A’s veterinary practice to have her dog’s body cremated and the ashes returned to her.