Oct 5, 2026
Case Etiquette: When a Complaint Has Been Made What to Do, What Not to Do, and Why Stepping Back Matters Receiving a complaint can be one of the more unsettling experiences in veterinary practice. Even when a veterinarian remains confident in the clinical care...
Sep 8, 2026
When “No” Isn’t the End of the Conversation Documenting Declined Treatment and Client Non-Compliance Veterinary medicine frequently requires decisions to be made under less than ideal circumstances. A veterinarian may recommend diagnostic testing, hospitalisation,...
Jul 30, 2026
Hidden in Plain Sight Wearable Recording Devices and Confidentiality in Veterinary Practice Walk into almost any waiting room today and you’ll see clients carrying smartphones, smart watches and other connected devices. Increasingly, however, recording...
Jul 9, 2026
The Veterinary Defence Association regularly assists members in matters where the quality of veterinary care is not in dispute, yet complaints, regulatory investigations, or legal challenges arise due to misunderstandings regarding costs, consent, and client...
May 21, 2026
Most veterinarians do not begin their careers with poor standards of documentation. Many start out meticulous with clinical notes that are thorough. Consent discussions are carefully recorded. Estimates are explained in detail. Risks, refusals, follow-up plans, and...
Mar 31, 2026
Clinical Records: The New Rules of Sharing Across the veterinary profession, expectations around clinical records are changing. What was once considered internal, practice-held information is now increasingly recognised as accessible, regulated data — with legal,...
