When things just don’t go as planned!

(Article 489 previously published on 2017-11-08) Have you ever done your utmost to treat a case to the best of your ability and yet everything that the textbooks say should happen, doesn’t? We are sure that every veterinarian has been met with this scenario – known as...

Did the Owner Consent?

(Previously published on 2016-11-23 as Article 439) Mrs X’s pony developed signs of colic in the morning, but she delayed in calling Dr A until 16h45. Mrs X’s first request was that Dr A dispense Finadyne in order for Mrs X to administer the medication. Luckily, Dr A...

Alternative Dispute Resolution

The VDA is unique in the fact that we perform ADR (Alternative Dispute Resolution). This is what makes us a “Defence organisation” which is different from an ordinary insurance provider. ADR is a process the VDA uses to interact with the vet member’s...

Banning the Bullies

There has always been a stigma surrounding bully-breed dogs and unfortunately it just takes one picture of a sweet little girl in pigtails with stitches across her cheek and the headline “Attacked by beloved pet Pit Bull” to spark a national outcry against bully-breed...

How to Handle a Scheming Client

(An update on Article 409- Previously Published on 2016-05-18) Although it is only January, the VDA has already received calls from two members, complaining about clients who have not treated them with integrity. In one case, the client left their initial consulting...

All for nothing!

Previously published on 2015-10-13 as Article 373. After Mrs X’s dog was euthanized, Mrs X asked Dr A’s veterinary practice to have her dog’s body cremated and the ashes returned to her. Mrs X called in to collect the ashes on the scheduled day, but when she arrived...