Dec 4, 2025
Encountering unhappy clients is an inevitable part of owning or running a veterinary practice. No matter how dedicated you are to providing exceptional services, there will always be instances where clients may feel disgruntled. The key to success in resolving...
Dec 4, 2025
Our readers studied and took some of the most rigorous courses at university to become veterinarians, treat patients and save animal lives. By following the VDA protocols, members safeguard themselves from becoming the target of unnecessary board complaints and civil...
Dec 4, 2025
Our members are often faced with a difficult situation when the pet owner wants the vet to complete their pet insurance claim form. Most vets are reluctant to sign the pet insurer’s document because they are faced with anomalies that make it difficult to answer the...
Dec 4, 2025
Dr A has kindly shared his frustrations with a broken system and greedy pet owners. [Changes have been made to ensure the anonymity of the people involved – Ed.]. Background – “What They Didn’t Teach You at University” In a perfect world everything is possible...
Dec 4, 2025
There have recently been circulars inviting – perhaps begging would be a better description – veterinarians to “host” and mentor and share their knowledge with people who have para-veterinary qualifications such as Animal Health Technologists. But this is not a new...
Dec 4, 2025
What should you do when a client or even another vet asks you to organize for scheduled medication to be sent to other countries? What happens when you are requested to assist with the export of animals? The VDA often hears from members who have had clients approach...
